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Privacy Policy

Last Updated:

Introduction

Welcome to Shroxaivort. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and what rights you have in relation to it.

If you have any questions or concerns about this policy or our practices regarding your personal information, please contact us using the details provided at the end of this document.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our website.

Information We Collect

We collect several types of information from and about users of our website, including information by which you may be personally identified.

Personal Information You Provide

We collect personal information that you voluntarily provide to us when you:

  • Place an order for our handmade products
  • Contact us through our contact form or email
  • Subscribe to our newsletter or marketing communications
  • Request information about our products or services
  • Participate in surveys, promotions, or contests
  • Leave reviews or testimonials

The personal information we may collect includes:

  • Name and contact information (email address, phone number, postal address)
  • Billing and shipping addresses
  • Payment information (processed securely through third-party payment processors)
  • Order history and purchase preferences
  • Communication preferences
  • Any other information you choose to provide

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing behavior, including:

  • IP address and browser type
  • Device information and operating system
  • Pages viewed and links clicked
  • Time and date of your visit
  • Referring website addresses
  • Geographic location data

This information is collected through cookies and similar tracking technologies. For more details, please see our Cookies Policy.

How We Use Your Information

We use the information we collect for various purposes, including:

Order Processing and Fulfillment

  • Processing and completing your orders
  • Sending order confirmations and updates
  • Arranging for shipping and delivery
  • Managing custom order specifications
  • Processing payments securely
  • Handling returns and exchanges

Customer Service

  • Responding to your inquiries and providing customer support
  • Sending important notices about your orders
  • Resolving disputes and troubleshooting problems
  • Gathering feedback about our products and services

Marketing and Communication

  • Sending promotional materials and newsletters (with your consent)
  • Informing you about new products, special offers, and events
  • Conducting surveys and requesting reviews
  • Personalizing your experience on our website

Website Improvement

  • Analyzing website usage and trends
  • Improving our website functionality and user experience
  • Developing new products and services
  • Identifying and fixing technical issues

Legal Compliance and Protection

  • Complying with legal obligations and regulations
  • Protecting against fraud and unauthorized transactions
  • Enforcing our terms and conditions
  • Protecting our rights, property, and safety

Legal Basis for Processing

We process your personal information based on the following legal grounds:

  • Contract Performance: Processing is necessary to fulfill our contract with you when you place an order
  • Consent: You have given explicit consent for marketing communications and certain data processing activities
  • Legitimate Interests: Processing is necessary for our legitimate business interests, such as improving our services and preventing fraud
  • Legal Obligations: Processing is necessary to comply with legal requirements, such as tax and accounting obligations

Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted third parties who assist us in operating our website and conducting our business, including:

Service Providers

  • Payment Processors: To securely process your payments
  • Shipping Companies: To deliver your orders
  • Email Service Providers: To send newsletters and communications
  • Web Hosting Services: To host our website and store data
  • Analytics Providers: To analyze website usage and performance

These third parties are contractually obligated to protect your information and use it only for the purposes we specify.

Legal Requirements

We may disclose your information if required by law or in response to:

  • Legal processes, such as court orders or subpoenas
  • Requests from government authorities or law enforcement
  • Protection of our legal rights and property
  • Prevention of fraud or illegal activities
  • Protection of the safety of our customers or the public

Business Transfers

If Shroxaivort is involved in a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. We will provide notice before your information becomes subject to a different privacy policy.

Data Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it against unauthorized access, alteration, disclosure, or destruction.

Our security measures include:

  • Secure Socket Layer (SSL) encryption for data transmission
  • Secure servers and data storage facilities
  • Regular security assessments and updates
  • Access controls and authentication procedures
  • Employee training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Retention periods vary depending on the type of information:

  • Order Information: Retained for 7 years for accounting and legal compliance
  • Marketing Data: Retained until you withdraw consent or unsubscribe
  • Customer Service Records: Retained for 3 years after the last interaction
  • Website Analytics: Retained in aggregated, anonymized form indefinitely

When we no longer need your information, we will securely delete or anonymize it.

Your Rights

Under the General Data Protection Regulation (GDPR) and other applicable data protection laws, you have the following rights regarding your personal information:

Right to Access

You have the right to request copies of your personal information that we hold. We may charge a small fee for this service if your request is excessive or repetitive.

Right to Rectification

You have the right to request correction of any inaccurate or incomplete personal information we hold about you.

Right to Erasure

You have the right to request deletion of your personal information in certain circumstances, such as when it is no longer necessary for the purposes for which it was collected.

Right to Restriction of Processing

You have the right to request that we restrict the processing of your personal information in certain situations, such as when you contest its accuracy.

Right to Object

You have the right to object to our processing of your personal information for direct marketing purposes or when processing is based on legitimate interests.

Right to Data Portability

You have the right to request that we transfer your personal information to another organization or directly to you in a structured, commonly used, and machine-readable format.

Right to Withdraw Consent

Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.

Exercising Your Rights

To exercise any of these rights, please contact us using the contact information provided below. We will respond to your request within one month, though this period may be extended for complex requests.

Marketing Communications

With your consent, we may send you marketing emails about our products, special offers, and news. You can opt out of receiving marketing communications at any time by:

  • Clicking the unsubscribe link in any marketing email
  • Contacting us directly with your request
  • Updating your communication preferences in your account

Please note that even if you opt out of marketing communications, we will still send you essential transactional emails related to your orders and account.

Third-Party Links

Our website may contain links to third-party websites, such as social media platforms, payment processors, or shipping carriers. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our website and services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately, and we will take steps to remove that information from our systems.

International Data Transfers

Our website is operated from the Netherlands. If you are accessing our website from outside the European Economic Area (EEA), please be aware that your information may be transferred to, stored, and processed in the EEA.

We ensure that any international transfers of personal information are protected by appropriate safeguards, such as standard contractual clauses approved by the European Commission.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. We will notify you of any material changes by:

  • Posting the updated policy on this page with a new Last Updated date
  • Sending an email notification to registered users
  • Displaying a prominent notice on our website

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our website after any changes indicates your acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

  • Address: Lindelaan 42, 1234 AB Utrecht, The Netherlands
  • Phone: +31 6 12345678
  • Email: info@shroxaivort.world

We take all privacy concerns seriously and will respond to your inquiry as quickly as possible, typically within 48 hours.

Supervisory Authority

If you believe that we have not handled your personal information properly or if you are not satisfied with our response to your complaint, you have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens):